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Check Our Frequently Asked Questions

Shopping Questions

New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

The size shown on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, do not panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they do not fit you well, you could return them. (Please check our return policy)

If you have a discount coupon, when you go to the  “check out” page, you may find an option where you need to input the number, that is how you use it.

We just do the business online.

All the apparels come from the top brands in China. So, the quality, the fabric, and the design have guarantees so that we can build our own reputation and offer our customers our best service.

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep clothing. We will give you a promotion code as compensation for your future purchases. However, we will try our best to avoid the matter happens.

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once the parcel is processed and dispatched, we will be unable to make any changes.

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is any further information you feel we need to put to help you, just let us know what information you would like to see, and we will do our best to include it.

Payment Questions

We like to give you plenty of payment options: we accept Visa, MasterCard credit card, and American Express as our secure payment method which accepts all kinds of credit or debit cards. We also accept PayPal and Stripes. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you are using the latest version of your web browser. Maybe because your browser has some kinds of plug-ins. Please clear the cookies, restart the browser and then try again.

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